Shipping policy
Chantal's Snuggly Crochet-Shipping Policy
Effective Date: 9/30/2026
Thank you for shopping with us! Because our items are carefully crafted by hand, our shipping process includes both processing (making) time and delivery time. Please review our shipping guidelines below.
Processing & Production Times:
Every item has a different creation timeline. Please check the individual product description for exact timelines.
- Ready-to-ship Items: These items are already made and will be packaged and shipped within 2 to 4 business days of your order.
- Made-to-Order Plushies: These pieces are created just for you after you purchase. Production currently take approximately 2 to 4 weeks before shipment.
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Made-to-order home decor: Large home decor pieces require extensive hours of handcrafting. Production currently takes approximately 2-3 months before shipment.
- Note: Business days do not include weekends or holidays
Shipping Rates & Delivery Estimates:
We use Pirate Ship to source the most secure and affordable shipping labels through USPS and UPS. All shipping charges are calculated automatically at checkout based on the total weight of your package and your delivery address.
Standard Shipping (USPS Ground Advantage): Estimated 2 to 5 business days once scanned by the post office.
Priority Shipping (USPS Priority Mail): Estimated 1-3 business days once scanned by the post office.
UPS Ground: Estimated 2-5 business days once scanned.
Please note that these delivery timelines are estimates provided by the postal carriers and are never guaranteed by Chantal's Snuggly Crochet, especially during the holiday seasons.
Tracking Your Order:
Once your package is printed and dropped off at the post office, you will receive an automatic email with your tracking number. Please allow up to 24 hours for the tracking link to update with live location data.
Lost, Stolen, or Delayed Packages:
- Carrier Delays: Once a package leaves our care and is scanned by the shipping carrier, its transit time is completely out of our control. We are not responsible for delays caused by weather, postal backlogs, or federal holidays.
- Incorrect Addresses: Buyers are responsible pr providing the correct shipping address at checkout. If a package is returned to us due to an incorrect address, the buyer must pay the shipping fee to have it resent.
- Missing Packages: If your tracking says "Delivered" but you cannot find your package, please check with neighbors or your local post office. We are not responsible for packages stolen off porches or lost after a successful carrier delivery.